Claims

In accordance with applicable regulations, customers of the Kegel24 shop have the right to lodge a complaint if they have received defective goods.

The seller declares that they are under a statutory obligation to deliver the product covered by the order without physical or legal defects. If the goods are defective, the consumer may demand a price reduction or withdrawal from the sales contract, replacement of the goods with non-defective goods, or repair of the goods.

COMPLAINT PROCEDURE

The seller is liable under the warranty if a physical defect is found within two years of the goods being delivered to the consumer. (For more information, see Terms & Conditions)

IF YOU WISH TO MAKE A COMPLAINT, PLEASE FOLLOW THESE INSTRUCTIONS:

* Please send your complaint to the following email address: info@kegel24.eu. In the message, describe the defect in detail, send photographs showing the defect, and state the amount/type of claim..

* We will inform you about the registration of your complaint in a reply email.

* We will review your complaint within 14 working days and inform you of the outcome.

* If your complaint is accepted, we will ask you to do the following:

1. Pack the faulty products and include the proof of purchase in the parcel.
2. Send the parcel to the address indicated in the reply email or hand it over to the courier provided by us.
3. Be sure to mark the parcel with the following note: complaint/www.kegel24.eu/order: ....